Egypt Traveluxe Contract:

Payment Policy:

A deposit which is equal to 25% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Egypt Traveluxe tour. Should the tour booked within 30 days before departure for your Egypt Trip, full payment is required.

Receipt of your deposit or final payment will indicate that you and your tour operator (when applicable) have read these Terms and Conditions, and that you (and your operator ) have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between Egypt Travelxe International Travel Service Co., Ltd (Business Certificate Number: L-GX00724) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.

Amendments by the Client:

Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.

To Secure Your Payment:
To secure your payment you must inform Egypt Traveluxe Tours of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to Egypt Traveluxe Tours by wire transfer only.
Payment by Monthly Installments:
Egypt Traveluxe Tours offers you a new payment plan that allows you to pay your tours, Nile cruise, or other travel packages in monthly installments:
You will pay an agreed upon amount every month, determined by the total cost of the tour booked to pay the deposit in 6 monthly installments leading up to your arrival. The balance will be paid upon your arrival in Egypt in cash or by credit / debit cards or you can pay the full cost in monthly installments before your arriving Egypt .

Methods of Payment

We are now able to offer 2 methods of Payment:

1-Wire transfer.

2- western union .

Cash payment, travelers’ check and company check is applicable upon special request, but personal checks cannot be accepted.

  1. click here to enter the “Payment Center” page to know more.

Egypt Traveluxe currently converts Egyptian currency to US Dollars for our quotations, but must charge your credit card in LE.

3. Wire transfer.If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer. If you make payment from outside of Egypt, please choose our US$ bank account, if you make payment from Europe please choose our Euro account  , if you make payment in Egypt please choose  our LE bank account .

Important Notes for those who make the payment through wire transfer:

1. Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.

2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and mail us the copy of the transaction receipt (info@egyptraveluxe.com). Once we have received your payment email, we will start to secure your booking.

3. It may take up to 10 days for your payment to reach our account.

Cancellation Refunds

We would deeply regret your decision to cancel your trip to Egypt  , however we realize that there are many valid reasons that this can happen.

In the event of cancellation we will refund any payment made to Egyptraveluxe Tours (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

Cancellation requests should be sent by email to provide the Company with written confirmation that your reservation should be cancelled.

In case you cancel your trip, the following scale of charges will be applied:
More than 40 days before your arrival, 6% of the deposit paid will be charged as a bank transaction fee.
Between 40 and 30 days before your arrival date, 25% of the entire tour price will be charged.
Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
Between 7 and 1 days before your arrival date 100% of the entire tour price will be charged.Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

  • A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
  • Refunds will be done only through the Original Mode of Payment.

Accommodation:
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights:
Domestic Flights:
The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
Responsibility:
The Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Special Requests:
If the Client has any special requests, he should inform company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request.

Children Policy:
• Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an individual
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.

• Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.

Tipping:
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

Complaints:
If you have any complaints while you are in Egypt, please notify the company ( Egypt Travelxe International Travel Service Co., Ltd) immediately because most problems can be solved quickly. If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association.

In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a Egypt Traveluxe staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.

General Terms of Use:

A. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

B. United Arab of Emirates is our country of domicile.

C. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

D. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

E. The cardholder must retain a copy of transaction records and Merchant policies and rules.

F. We accept payments online using Wire Transfer in  USD, EUR, and GBP.

G. www.egyptraveluxe.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

H. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.

Acceptance of the agreement:
The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

11. Modification or Discontinuance of Service

 

Egypt Traveluxe reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

Chairman 

Nahla Badawe Elkady

Email: nahla@egyptraveluxe.com
Mobile: +20105886758